Shipping Information

Customer Service

Our wine representatives are available Monday - Friday between 9:00 and 5:30 at (888) 909‑9463. You can also reach our wine representatives by email:

Where does William Hill estate winery ship wine

We currently ship wine to 37 states including:

  • Alaska
  • Arizona
  • California
  • Colorado
  • Connecticut
  • District Of Columbia
  • Florida
  • Hawaii
  • Idaho
  • Illinois
  • Iowa
  • Kansas
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada
  • New Hampshire
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

What if i want to return a purchase?

In the event that a refund is necessary, once the wine is received back at the winery a credit may be issued, less the cost of shipping. However, we are committed to delivering the right wine, on time and in optimal condition. If your order is not right we will have a resolution within two business days.

What if my address changed or i need to redirect a package?

It is your responsibiility to provide William hill Estate Winery with accurate information. William Hill Estate Winery and the third part shipping agency are not responsible for lost or misdirected packages a fee may be incurred for address corrections while a package is in transit and a charge assessed for reshipping of returned packages. When wine is delivered, the person accepting delivery will be required to show identification proving that he or she is at least 21 years of age. We suggest having shipments delivered to a business address

How Long does shipping take

There are a few different shipping options, please see below. Also, please allow up to 2 business days for processing an order. For Ground & Express shipping options - all orders received by 12pm will be processed to ship the following business day. For Temperate Control - all orders received by 12pm on Tuesday will be processed to ship via temperature control on Thursday

Ground delivery

This shipping method is preferable for all orders being shipped to areas west of Colorado. Please allow 5-7 business days for delivery after order is place ( this includes processing time.) For California orders, delivery is usualy 3 - 4 business days after order is placed

Express Delivery

AKA 2-Day Air delivery. Once the order is processed, please allow 2 business days for delivery (3 - 4 business days in all). Express delivery method can be used for the entire country but it costs significantly more.

Climate control

This shipping method is preferable for all states east of Colorado, including Texas. A tempaerature controlled truck leaves our fulfillment house in Sonoma on Thursday it travels to 3 UPS hubs (Texas, Georgia, and Illinios) - usually arriving on the following Tuesday. At which point each package is handed off to UPS trucks and headed for final delivery, usually 1-2 business days after that. Therefore the total shipping time is 7 - 7 business days. However, the processing time is much different. All orders received by Tuesday at 12pm will be processed to ship via temperature control on that Thursday. If an order is placed any time after 12pm on a Tuesday, it will not ship until the following week. Up to two weeks delivery time.